![]() This will open a new window, where you can chat with an automated messenger bot.Ĭontact an Amazon representative by calling 1-88. When you select “something else” on the customer service help page, the “I need more help” option will lead you to Amazon’s live chat. How to contact AmazonĪmazon’s customer service page includes options for most customers’ needs, including questions about deliveries, login and security, subscriptions, payments, accessibility and even a section for “something else.” Clicking on “something else” leads to another multi-option menu where additional answers may be found.Īmazon’s customer service center also hosts a “help library” where users can type their questions for better luck on specific inquiries. Here you can find out how to contact Amazon and choose the method of your preference. Whatever your inquiry, Amazon has several options for getting in contact with Amazon's customer service desk. Maybe you need help changing the address your package is shipping to or there is a problem with your account. Maybe your package didn’t arrive or you're regretting that Black Friday purchase. Marketplace sellers sometimes do not provide Amazon with tracking information for their orders.Though Amazon is known for efficiency and speed, there may be a few snags along the way like with any online delivery service.Some shipments, such as Standard International shipments, are not trackable.The first package scan may not be until delivery.Until this first scan, the carrier may not acknowledge receipt of the package. This is common when shipping volume is high and packages are processed in bulk. The first package scan may be upon arrival at a regional hub near the destination.Here are some reasons why tracking information may not be available: Usually packages arrive on or shortly after the estimated delivery date. If the estimated delivery date for your package has passed and your tracking information hasn't changed, please allow an additional day or two for the package to be delivered. If Amazon tracking information is not available this may be due to the timing of tracking-database updates by the carrier, the sophistication of a particular carrier's tracking system, or the lack of full integration into Amazon's tracking systems. After three attempts, the package will be returned to Amazon. Packages that contain more than $1300 of merchandise will always require a signature otherwise, it is generally up to the driver's discretion to determine whether a signature is required. Most of Amazon's carriers make three attempts to deliver a package. If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error. ![]() Your package may be returned to Amazon if the carrier can't access the delivery location due to no access code, call box number, or buzzer information, and can't obtain the information after multiple attempts. If a package is damaged on its way to you, the shipper may return it to us without attempting delivery. Your package may be returned to Amazon if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby. Box, and that orders can ship to you via means other than the U.S. This will ensure that your address is not mistaken to be a P.O. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. If a post office box address was entered in a format Amazon system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. Box and must be shipped to a street address. When the carrier returns an undeliverable package to Amazon, you will be issued a full refund (including shipping charges). Occasionally packages are returned to Amazon as undeliverable. ![]()
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